SmartHub Mobile App
SmartHub Mobile App
Your life is busy and managing your account can feel complicated, with our new SmartHub tool it won’t be. Save time and money by managing your account anytime from anywhere. The SmartHub mobile app is available for both Apple and Android devices. Download the free app now!
View Account Information
Select the Account Info icon to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.
Billing & Payments
No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications
Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Usage Monitoring
Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
Paperless Billing
What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Frequently Asked Questions
Our Mobile Apps are downloaded and installed on your compatible mobile device, while the Mobile Web App is accessed entirely through the mobile web browser on your smartphone or another mobile device. Both the versions of the app give you secure access to your account information and allow you to view your bills and payment history, manage your alerts and reminders, and make payments on your accounts directly from your mobile device. The downloadable Mobile App also allows you to register for push notifications of account milestones, such as an approaching or a missed due date. Push notifications are not available with the Mobile Web App.
Our Mobile Apps are supported on the following platforms:
- iOS 7.0 or later (iPhone and iPad)
- Android 2.3.x and 4.x.x
Our Mobile Web App version supports the following browsers:
- Google Chrome on Android OS 2.3.x and 4.x.x
- Safari on iOS 7.0 and above
- Internet Explorer on Windows Phone 7
- BlackBerry browser on BlackBerry OS 6 and above
Yes! All of your critical information is encrypted in every transaction through the Mobile Web App, and no personal information is stored on your mobile device. However, keep in mind that most mobile devices provide you with the capability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can also access your account.
Both the Mobile App and the Mobile Web App give you the ability to view your accounts, bills, payment history, make secure payments, manage alerts and reminders, and contact us via email or phone.
If you've installed the Mobile App on your phone, you can also receive push notifications and view a map of our office and payment locations.
The Mobile App is conveniently available for download on both Apple and Android devices. You can search for “Victoria EC” in either the Apple App Store or Google Play Store or you can simply follow one of the links below:
No! Our Mobile App is completely free to download and use.
Yes. Once you've logged in, you'll be directed to a list of all of your accounts. To display the details for a specific account, simply select that account.
If you only have one account, the details for that account will show up as soon as you log in.
Yes! From the list of accounts, you can either opt to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.
The information you see in the Mobile App and the Mobile Web App is shown in real-time, so it's always accurate. However, if you keep your Mobile App or Mobile Web App open for an extended period, you should refresh the page by selecting a new option to ensure the information is still current.
Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. If you do not have the Adobe PDF reader already installed on your Android device, the App will prompt you to install it from the Android Market to ensure your PDF bills display correctly.
The first time you launch the Mobile App, you'll be asked if you want to enable push notifications on your device. Select “OK” to enable push notifications. Next, be sure to select each individual account and enable the "Notify" option for every account where you want to receive push notifications.
If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings are entirely device-specific.
All you have to do is open the App and select the “Locations” link at the bottom of the login screen. You do not even need to log in to view addresses, maps to our locations, or our contact information.
